Return, Refund & Order Policy

Return, Refund & Order Policies

We are committed to delivering the finest shopping experience, with a focus on customer satisfaction, product quality, and transparency in every step of the process.

Important Product Information

1. All our products are crafted using active natural extracts and ingredients.
2. Once a product is opened or used, it cannot be returned or resold due to hygiene and safety concerns.
3. Damages caused by improper handling, neglect, or incorrect application are not covered under our return or refund policy.
4. We strongly recommend a patch test before use, as mentioned on each product label, to ensure compatibility with your skin.

Thank you for understanding and respecting our product integrity and safety measures.

Payment Policy

1. Your payment will be confirmed within 10 minutes of order placement.
2. We provide a secure and seamless checkout experience through trusted payment gateways.

Dispatch Policy

1. As our products are handcrafted, we may begin making your order after it’s placed.
2. Orders are generally dispatched within 48–72 hours (excluding Sundays and public holidays).
3. You will receive an SMS and email confirmation once your order is shipped.

Delivery Policy

1. We aim to deliver all orders within 7–10 business days.
2. Real-time shipment tracking is available via SMS updates to keep you informed at every step.

Order Cancellation Policy

1. Since our products are made-to-order and handcrafted, cancellations are allowed only in the following cases:
2. Wrong product shipped
3. Product damaged during transit
4. In such cases, a full refund will be processed within 3–4 business days.

Note: Orders cannot be cancelled under any other circumstances, including change of mind.

Return & Refund Policy

We handle returns and refunds with utmost care and fairness. Please review the details below:

1. Eligibility Window: You must notify us within 24 hours of delivery to be eligible for a return, refund, or exchange.
2. Damaged Product:
3. Requires an unboxing video as proof.
4. Refunds will be initiated on the same day the product is received at our warehouse.
5. Incorrect Product:
6. We will dispatch the correct product once the original item is returned (within 5–7 days).
7. If a refund is requested instead, it will be processed within 24 hours after return confirmation.
8. Standard Returns:
9. Once we receive the returned product, a refund will be initiated within 5–7 business days.
10. You will be notified via SMS when your return is successfully processed.

Contact Us

We’re here to help with any inquiries related to orders, delivery, or product issues.

1. Phone: +91 77838 38989
2. Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM (Closed on national and public holidays)
3. Email: support@vucart.com

Your satisfaction is our priority. Thank you for choosing Vucart.com!